FAQ's – YADIGGIT Urban Art

FAQ's

Frequently asked questions about shipping methods, payments and personal information security.

Q:  How long will it take for my order to arrive and do you provide tracking for the package? 

A:  All domestic orders are shipped USPS Priority Mail and typically ship within 3 to 5 business days.  International customers have an option of International First Class or Priority Mail.  During peak seasons and sales events shipments may take up to 2-3 weeks to process.  Once your order is fulfilled you will receive an email with the tracking number and can track the package in real-time when logged into your customer account on our website

Q.  How do you package prints and other mediums of artwork?

A.   Prints are shipped carefully rolled inacid-free Kraft paper, taped and inserted into a durable shipping tube that is crush proof.  Smaller prints that can not be shipped in a tube are inserted between layers of flat cardboard.  Original Art Canvases and Framed Prints are shipped in a durable box and cushioned witt bubble wrap.

Q.  How can I be sure my information is safe when I sign up for an account, join the newsletter, and make a purchase on the website? 

A. Our website is protected with the latest version of SSL Encryption technology, SSL 3.0, to ensure your payment transaction is always safe as well as your personal information and email.  

Q:  When I join the Newsletter my inbox will my inbox be flooded with spam and daily emails? 

A:  We dislike junk mail just as much as anyone else and guarantee your email address will be never be shared with a third party.  Newsletter members typically receive no more than two or three emails a month, and customers always have an option to unsubscribe.

Still need more information? No problem at all! 

All other questions and special requests will be responded to as soon possible.  The easiest way to contact us is by messaging us through our Facebook Fan Page, or by email.  We try our best to respond to all questions within 24 hours. 

 

Ask a Question

Added to cart

c